Privacy Policy

1. Introduction and Overview

Welcome to Seal & Cool. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (sealandcool.in), and/or any related services, sales, marketing, or events.

In this privacy notice, if we refer to "website," we are referring to any website of ours that references or links to this policy. "Services" refers to our waterproofing, cool roof coating, and building protection services provided in Chennai and surrounding areas.

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

2. Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Contact & Identity Data: We collect names; phone numbers; email addresses; mailing addresses; job titles; and other similar contact data required to provide on-site inspections and quotations.
• Service Site Information: Details about your property, including type of structure, age of building, existing leakage issues, and roof dimensions to provide accurate technical assessments.
• Communication Data: We may collect copies of your correspondence with us (via email, WhatsApp, or contact forms) to ensure service quality and maintain project history.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.

This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• To facilitate service fulfillment and delivery: We use your details to schedule site visits, deliver materials, and deploy our technical teams to your location.
• To respond to user inquiries/offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To request feedback: We may use your information to request feedback and to contact you about your use of our Services.
• To protect our Services: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions, and policies: For business purposes, to comply with legal and regulatory requirements, or in connection with our contract.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities.

5. Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website.

6. Data Security and Retention

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). In general, project-related data is retained for the duration of the warranty period provided for our services (typically 5-10 years) to assist with any future claims or maintenance requests.

7. Your Privacy Rights

In some regions (like the European Economic Area and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.

If you are a resident in India, you have rights regarding the correction of your data and the withdrawal of consent for data processing under the Information Technology Act and the Digital Personal Data Protection Act.

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

9. Contact Us

If you have questions or comments about this notice, you may email us at contact@sealandcool.in or by post to: